Cancellation Policy

The Cosmic Connect has a clear, concise, and fair return policy. If the following provisions are met, the customer is entitled to a complete refund and can request it within seven (7) days of delivery. 

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To be eligible for a return & exchange, you must meet the following requirements: 

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• If a crystal or gemstone is proven synthetic by any approved or reputed gemological institute, the customer will receive a complete refund

• Also, if the item delivered does not match the description on our website

• If the item is damaged or not in good working order when it is delivered

• Our Returns & Replacement Policy does not cover damages caused by neglect or improper use. We ensure that items are dispatched only after a thorough quality check and proper packaging on our end. 

• Original Product Certificate and Original/Copy of Invoice, packaging, documentation, etc., must be included with the item(s) in original, unused condition

• All product return requests must be submitted within three (3) days of the delivery date. After three (3) days from delivery, no requests for returns will be processed. 

• The Cosmic Connect only sells natural gemstones that come with a certificate of authenticity. In any other case, we do not accept returns or refunds.